Complaints Procedure

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Complaints Procedure

If you have a complaint, please contact the duty member of staff by phone 01706719000 in the first instance so that we can try to resolve your complaint informally.

At this stage, if you are not satisfied please contact the Operations Manager You can write to him/her at:

 

The Operations Manager

Deployment Limited

Metier House

133 Manchester Road

Rochdale

OL11 4JG

 

Next steps

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 7 days of us receiving your complaint.
 

We will record your complaint in our central register within a day of having received it.
 

We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 7 days of your reply.
 

We will then start to investigate your complaint. This will normally involve the following steps;
 

We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
We will then examine the member of staff’s reply and the information you have provided for us. If necessary, we may ask you to speak to them. This will take up to 4 days from receiving their reply.
 

The Operations Manager will then invite you to meet him/her to discuss and hopefully resolve your complaint. S/he will do this within 7 days of the end of our investigation.
 

Within 2 days of the meeting The Operations Manager will write to you to confirm what took place and any solutions s/he has agreed with you.
 

If you do not want a meeting or it is not possible, The Operations Manager will send you a detailed reply to your complaint. This will include his/her suggestions for resolving the matter. S/he will do this within 5 days of completing his/her investigation
At this stage, if you are still not satisfied you can write to us again. Another Director of the company will review The Operations Manager’s decision within 10 days.
 

We will let you know of the outcome of this review within 5 days of the end of the review. We will write to you confirming our final position on your complaint and explaining our reasons. If you are still not satisfied, you can contact the Employment Agencies Standards Inspectorate at the Department for Business Innovation and Skills or the REC, the industry trade association, of which we are a member by writing to the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27 – 45 Stamford Street, London, SE1 9NT.
 

If we have to change any of the time scales above, we will let you know and explain why.

 

NOTE:  In any event, we will comply with any statutory procedures that may relate to your complaint.

 

 

Having worked with Deployment over the past fourteen years, I have always found them to be reliable and very professional....

Paul Spellacy

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About Us

Established over 25 years ago, Deployment has grown continuously since then to become a major force in the supply of temporary driving, warehouse, secretarial and management staff throughout the North, providing management and logistical support 24 hours a day, 365 days a year.

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Contact

Daventry (Including Coventry)

First Floor
Office 9
Cottesbrooke Park
Heartlands Business Park
Daventry
Northamptonshire
NN11 8YL

Wigan (Challenge Group)

1 Smithy Court
Smithy Brook Road
Wigan, WN3 6PS
United Kingdom

Telephone: +44 (0) 1942 826 107

Rochdale

Deployment Limited
Métier House
133 Manchester Road
Rochdale
OL11 4JG

Telephone: 01706 719000

Fax: 01706 719999

Nationwide

We recruit for roles right across the UK. If you are outside Rochdale or Oldham then call our main number which is 01706 719000.

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